Return, Cancellation & Refund Policy

This Return, Cancellation & Refund Policy ("Policy") outlines the terms applicable to services offered on QwikSELL, operated by Reown Device Private Limited ("Reown", "we", "us", "our"). QwikSELL is a platform that enables users to sell pre-owned electronic devices. Since the nature of services involves inspection and buyback of used devices, traditional "returns" do not apply in the same manner as retail purchases.

QwikSELL is a platform that enables users to sell pre-owned electronic devices. Since the nature of services involves inspection and buyback of used devices, traditional "returns" do not apply in the same manner as retail purchases.

  1. Order Cancellation
    • Before Pickup

      • You may cancel your order at any time before the scheduled pickup , without any penalty or charge.

      Cancellation can be done through:

      • The Platform (where available), or
      • By contacting customer support
    • At Time of Pickup

      • You may choose to cancel the order during the pickup visit if:

      • You do not agree with the final verified price, or
      • You decide not to proceed with the sale

      No cancellation charges will apply in such cases.

    • After Device Handover

      • Once the device has been successfully collected and accepted after quality checks, cancellation is not permitted, as ownership of the device is transferred.

  2. Device Condition Mismatch & Revised Offers

    Device pricing is based on the information provided by you during order creation.

    If a condition mismatch is detected:

    • A revised price may be offered based on the actual condition
    • You have full control to:
      • Accept the revised offer, or
      • Decline the offer and cancel the transaction

    If declined, the pickup will be cancelled and no payment will be processed.

  3. Return of Device (If Applicable)

    In certain limited cases where the device is:

    • Collected mistakenly, or
    • Fails internal verification post pickup due to operational reasons

    REOWN shall arrange for the safe return of the device to the user within a reasonable timeframe, subject to verification.

    REOWN shall not be responsible for:

    • Data left on the device by the user
    • Accessories not handed over during pickup unless explicitly listed in the order
  4. Refunds
    • When Refunds Apply

      • Refunds may be issued only in the following scenarios:

      • Duplicate or erroneous payment processed
      • Payment failure after successful device pickup
      • Transaction reversal due to technical or operational error
    • Refund Timeline

      • If applicable, refunds will be processed to the original payment method within:

      • 5–10 working days, depending on bank or payment partner processing timelines
    • No Refund Scenarios

      • Refunds will not be applicable where:

      • The device condition was misreported by the user
      • Device ownership or legitimacy is disputed
      • Legal or compliance issues arise with the device
      • Order was cancelled after successful device acceptance and payment
  5. Payments After Pickup
    • Payments are usually processed instantly or within the communicated timeline after successful quality checks.
    • Any delay due to banking systems, holidays, or third party payment gateways is beyond the direct control of REOWN.
  6. Disputes & Resolution

    If you believe a refund or cancellation has not been handled correctly, you may contact our support or grievance team with:

    • Order ID
    • Registered contact details
    • Description of the issue

    We aim to resolve all disputes in a fair and transparent manner.

  7. Policy Updates

    REOWN reserves the right to modify this Policy at any time. Any updates will be effective immediately upon publication on the Platform.

  8. Contact & Grievance Redressal

    For questions, cancellations, refunds, or grievances, contact:

    Grievance Officer

    Name : Ketan Kumar

    Email : [email protected]