Privacy Policy

This Privacy Policy ("Policy") describes how QwikSELL (Reown Device Private Limited) ("QwikSELL", "we", "our", or "us") collects, uses, stores, shares, and protects personal information of users ("you", "your", or "User") who access or use the QwikSELL Website, mobile application, and related services (collectively, the "Platform").

This Policy is published in accordance with the Information Technology Act, 2000 and applicable rules thereunder.

By accessing or using the Platform, you agree to the collection and use of information as described in this Policy. If you do not agree, please discontinue use of the Platform.

Information We Collect

We may collect the following categories of information:

  • Personal Information
    • Name
    • Mobile number
    • Email address
    • Residential or pickup address
  • Device Information
    • Device make, model, and variant
    • Serial number / IMEI / identifier (where applicable)
    • Reported condition details
    • Diagnostic or quality check data
  • Transaction Information
    • Order ID and timestamps
    • Quoted and final prices
    • Payment status and mode
  • Technical & Usage Information
    • IP address
    • Browser/device type
    • Log data and interaction data
    • Cookies and similar technologies

    We do not knowingly collect sensitive personal data unless required for lawful verification or compliance purposes.

How We Use Information

We use collected information for the following purposes:

  • To register and manage user accounts
  • To generate device price quotes and process orders
  • To arrange pickups and coordinate logistics
  • To process payments and settlements
  • To verify user and device information
  • To communicate transactional updates and service notifications
  • To improve platform functionality and user experience
  • To comply with legal and regulatory obligations

Sharing of Information

We may share your information only on a need-to-know basis and only for legitimate purposes, including with:

  • Logistics partners for pickup and device handling
  • Payment service providers for processing payments
  • Verification and diagnostic partners for quality checks
  • Technology and infrastructure providers supporting Platform operations
  • Government or law enforcement authorities, if required by law
  • We do not sell or rent your personal data to third parties.

Cookies & Tracking Technologies

The Platform may use cookies and similar technologies to:

  • Enable basic functionality
  • Improve performance and analytics
  • Enhance user experience
  • You may control cookies through your browser or device settings; however, disabling cookies may affect Platform functionality.

Data Security

We implement reasonable technical and organisational safeguards to protect personal information against unauthorised access, alteration, disclosure, or destruction.

While we take data protection seriously, no online system can be guaranteed to be completely secure. Users share information at their own risk.

Data Retention

We retain personal data only for as long as necessary to:

  • Fulfil the purposes outlined in this Policy
  • Comply with legal, regulatory, or contractual requirements

Data may be anonymised or deleted once it is no longer required.

User Rights

Subject to applicable laws, you may have the right to:

  • Access personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of data (where permissible)
  • Withdraw consent for non-essential communications

Requests can be made by contacting us as described in Section 11.

Third Party Links

The Platform may contain links to third-party websites or services. QwikSELL is not responsible for the privacy practices, content, or policies of such third parties. We encourage you to review their privacy policies before interacting with them.

Children's Privacy

The Platform is not intended for use by individuals who cannot form a legally binding contract. If we become aware that personal data of a minor has been collected without guardian consent, we will take steps to delete such information.

Changes to This Policy

QwikSELL reserves the right to update this Privacy Policy at any time. Any changes will be effective immediately upon publication on the Platform. Continued use of the Platform after changes constitutes acceptance of the updated Policy.

Grievance Redressal & Contact

In accordance with applicable laws, users may contact the Grievance Officer for any privacy-related concerns:

Grievance Officer : Ketan Kumar

Entity : Reown Device Pvt. Ltd.

Email : [email protected]